Privacy Policy
Last updated: March 23, 2026 · PIPEDA Compliant
1. Information We Collect
canadatvmax collects minimal personal information necessary to provide our service. This includes: account credentials (username and password delivered via our support channel), payment information (processed securely through our payment processors — we do not store card numbers), device information for compatibility purposes, and usage data to improve service quality.
2. How We Use Your Information
We use collected information solely to: provide and maintain your IPTV subscription, process payments and deliver credentials, provide customer support, improve our service based on usage patterns, and comply with legal obligations under Canadian law (PIPEDA).
3. Data Storage and Security
Your data is stored on secure Canadian servers with industry-standard encryption. We do not sell, trade, or transfer your personal information to third parties except as required to deliver our service (e.g., payment processors). All data is protected in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
4. Communications
Our primary communication channel is Telegram. When you interact with our support bot, your username and messages are processed to fulfill your service request. We do not store conversation history beyond what is necessary for service delivery.
5. Cookies and Tracking
Our website uses minimal cookies necessary for functionality. We do not use advertising trackers or sell browsing data. Analytics data collected is anonymized and used only to improve website performance.
6. Your Rights (PIPEDA)
As a Canadian resident, you have the right to: access the personal information we hold about you, correct inaccurate information, withdraw consent for data collection (which may affect service delivery), and file a complaint with the Office of the Privacy Commissioner of Canada.
7. Data Retention
We retain your account information for the duration of your subscription plus 30 days after expiry. Payment records are retained for 7 years as required by Canadian tax law. You may request deletion of your account data by contacting us via our support channel.
8. Contact for Privacy Matters
For privacy-related inquiries, contact us via our support channel. We will respond to all privacy requests within 30 days as required by PIPEDA.